Subject: Ticket Assigned - Conversation with hello
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Sep 2021 09:53:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559716165            01:39 PM, 23rd Sep                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:40 PM, 23rd Sep                     hello                    Hi           01:40 PM, 23rd Sep                     hello                    I already have both Centrepoint and shukran accounts with the same email           01:41 PM, 23rd Sep                   mayar                   How may i help you ?           01:41 PM, 23rd Sep                     hello                    However when I entered my Centrepoint app , it made me new shukran account           01:42 PM, 23rd Sep                     hello                    I wanted to my old shukran account in my Centrepoint account           01:42 PM, 23rd Sep                   mayar                   We can delink your shukran card for you           01:44 PM, 23rd Sep                   mayar                   Then link your new card           01:45 PM, 23rd Sep                     hello                    Ok and how I can link my old account           01:45 PM, 23rd Sep                   mayar                   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           01:46 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            01:46 PM, 23rd Sep                     hello                    I did but when I enter my phone number it says that it’s linked to another account but I don’t have another account           01:47 PM, 23rd Sep                     hello                    And both my shukran and Centrepoint accounts have the same email and phone number           01:47 PM, 23rd Sep                   mayar                   We deliked your old card           01:49 PM, 23rd Sep                   mayar                   Try again now           01:49 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            01:49 PM, 23rd Sep                     hello                    Thanks           01:49 PM, 23rd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:53 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3136765