Subject: Ticket Assigned - Conversation with anitha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Sep 2021 08:42:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anitha anitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anitha Bot:  Hi Anitha ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561747391            12:27 PM, 23rd Sep                   mayar                   Hi Anitha,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:28 PM, 23rd Sep                   mayar                   Could you please share your order number so that I can assist you further?           12:28 PM, 23rd Sep                     anitha                    Hi Mayar,  9503160741           12:29 PM, 23rd Sep                     anitha                    Yesterday an agent collected the items i returned but i did not receive any confirmation on this           12:30 PM, 23rd Sep                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:30 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            12:30 PM, 23rd Sep                     anitha                             12:31 PM, 23rd Sep                     anitha                    These are the details of my return request           12:31 PM, 23rd Sep                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:33 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?           12:33 PM, 23rd Sep                     anitha                    Do you need additional info?           12:34 PM, 23rd Sep                   mayar                   No           12:35 PM, 23rd Sep                   mayar                   This order was received from our end and our team will refund it whiten 7-14 days           12:36 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            12:37 PM, 23rd Sep                     anitha                    Oh ok thanks since i pais using voucher , will the refund appear as credits?           12:37 PM, 23rd Sep                     anitha                    Paid*           12:37 PM, 23rd Sep                     anitha                    Or voucher?           12:38 PM, 23rd Sep                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           12:40 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            12:40 PM, 23rd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3136446