Subject: Ticket Assigned - Conversation with emir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Sep 2021 08:42:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with emir emir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  emir Bot:  Hi Emir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0336025691            12:29 PM, 23rd Sep                   mayar                   Hi Emir,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:29 PM, 23rd Sep                     emir                    hello mayar           12:29 PM, 23rd Sep                   mayar                   Could you please share your order number so that I can assist you further?           12:30 PM, 23rd Sep                     emir                    following our phone call with agent Dyna           12:31 PM, 23rd Sep                     emir                    In fact i would to place a complaint please           12:31 PM, 23rd Sep                     emir                    staff was unhelpful , zero knowledge and zero skill           12:31 PM, 23rd Sep                     emir                    if this is the wrong please reroute the chat to the right department           12:32 PM, 23rd Sep                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           12:32 PM, 23rd Sep                     emir                    staff cut the phone the call rudely ,unacceptable           12:32 PM, 23rd Sep                     emir                    well , we were about to place an order online , our query was simple ,we asked if its available in store or same day delivery           12:34 PM, 23rd Sep                   mayar                   We sincerely apologize for any inconvenience caused           12:34 PM, 23rd Sep                     emir                    i accept your appology but still wil go ahead with the complaint , unacceptable           12:34 PM, 23rd Sep                     emir                    now           12:34 PM, 23rd Sep                     emir                    if you can help           12:34 PM, 23rd Sep                   mayar                   No it is not available  it takes 2-3 days to be ready at the store           12:34 PM, 23rd Sep                     emir                    now its gving delivery date for saturday           12:36 PM, 23rd Sep                   mayar                   Yes it takes around 2-3 days but our team tries to deliver it as soon as possible           12:38 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            12:39 PM, 23rd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:41 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3136441