Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Sep 2021 13:32:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96590087112            05:20 PM, 22nd Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:20 PM, 22nd Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:20 PM, 22nd Sep                     hello                    Hello Mayar           05:21 PM, 22nd Sep                     hello                    I had ordered a Christmas Tree online about a week ago           05:21 PM, 22nd Sep                     hello                    And I requested a return           05:21 PM, 22nd Sep                     hello                    What’s the process of the return? Someone just called me to pick it up           05:21 PM, 22nd Sep                     hello                    Its a random number           05:21 PM, 22nd Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:21 PM, 22nd Sep                     hello                    One second           05:22 PM, 22nd Sep                     hello                    8101401085           05:22 PM, 22nd Sep                     hello                    Are you there?           05:26 PM, 22nd Sep                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+96590087112)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.    .           05:26 PM, 22nd Sep                     hello                    No he just sent me an sms asking for the location           05:27 PM, 22nd Sep                     hello                    My question is, what is the process? He will pick it up and then what happens?           05:27 PM, 22nd Sep                     hello                    How long does the refund take? And is it faster if I return it myself in your showroom?           05:28 PM, 22nd Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:29 PM, 22nd Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:30 PM, 22nd Sep                   mayar                   Is there anything else i can help you with?            05:30 PM, 22nd Sep                     hello                    No thank you           05:30 PM, 22nd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3133648