Subject: Ticket Assigned - Conversation with nada galal
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Sep 2021 12:57:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nada galal nada galal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nada galal Bot:  Hi Nada Galal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01002740510            04:51 PM, 22nd Sep                   mayar                   Hi Nada  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:51 PM, 22nd Sep                   mayar                   Could you please share your order number so that I can assist you further?           04:51 PM, 22nd Sep                     nada galal                    2103740288           04:52 PM, 22nd Sep                   mayar                   We would like to inform you that we have processed the refund of amount (EGP460.00  ) on (9/5/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:54 PM, 22nd Sep                   mayar                   Is there anything else i can help you with?            04:54 PM, 22nd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3133454