Subject: Ticket Assigned - Conversation with jelena
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 22 Sep 2021 11:32:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jelena jelena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jelena Bot:  Hi Jelena ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9503407955 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527538123            03:15 PM, 22nd Sep                   mayar                   Hi Jelena ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:16 PM, 22nd Sep                     jelena                    hi           03:17 PM, 22nd Sep                     jelena                    My order is delivered today           03:17 PM, 22nd Sep                     jelena                    but I can not claim my shukrans           03:17 PM, 22nd Sep                     jelena                    can you please help me?           03:17 PM, 22nd Sep                   mayar                   Is this your order number 9503407955 ?           03:18 PM, 22nd Sep                     jelena                    yes           03:18 PM, 22nd Sep                   mayar                   Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.           03:19 PM, 22nd Sep                   mayar                   Is there anything else i can help you with?            03:19 PM, 22nd Sep                     jelena                    I had order two months ago and still waiting on shukran credits           03:19 PM, 22nd Sep                     jelena                    so is not 14 days           03:20 PM, 22nd Sep                     jelena                    my credit is 0           03:20 PM, 22nd Sep                     jelena                    so, tell me how I can claim this shukrans?           03:20 PM, 22nd Sep                     jelena                    Order No. 9680237579was on 20.07           03:21 PM, 22nd Sep                     jelena                    my shukran credit still iz 0           03:22 PM, 22nd Sep                   mayar                   You have 35 points in your Shukran card           03:22 PM, 22nd Sep                     jelena                    No. my shukran card showing 0           03:22 PM, 22nd Sep                   mayar                   After you have linked your Shukran account and you have 200 points or more, you will be eligible to spend your points.           03:23 PM, 22nd Sep                     jelena                    Did you understand at all what I write to you?           03:24 PM, 22nd Sep                   mayar                   Kindly share that order number which you did not got your points after collecting it           03:24 PM, 22nd Sep                     jelena                    My shukran account is linked           03:24 PM, 22nd Sep                     jelena                    9680237579           03:25 PM, 22nd Sep                     jelena                    9503407955           03:25 PM, 22nd Sep                   mayar                   Your card was not linked while placing this order           03:27 PM, 22nd Sep                   mayar                   9680237579           03:27 PM, 22nd Sep                     jelena                    So, what is about second order?           03:28 PM, 22nd Sep                     jelena                    Shukrans should be on my card after order is delivered           03:29 PM, 22nd Sep                   mayar                   It was delivered today           03:29 PM, 22nd Sep                   mayar                   Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.           03:29 PM, 22nd Sep                   mayar                   Is there anything else i can help you with?            03:29 PM, 22nd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:31 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3133016