Subject: New Reply Received - Faulty Shoes
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 22 Sep 2021 10:31:23 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Faulty Shoes  Ticket comment <div dir="ltr">Thank you for the update. <div><br></div>
<div>I look forward to hearing from you for collection.<br>
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<div>Let me know what you need from me along with the shoes.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Sep 22, 2021 at 2:17 PM Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Barbara,</div>
<div><br></div>
<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We have raised a return request for you in the system as an exception. Our collection team will contact you with in 3-5 business days to schedule the collection. Once the collected items are returned back to us, and after the approval from the quality team, the refund will be processed.</div>
<div dir="ltr">​<br>
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<div dir="ltr">You will be notified once the refund is processed from our end.<br><br>We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3095828