Subject: Ticket Assigned - Conversation with ibrahim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 15:32:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ibrahim ibrahim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ibrahim Bot:  Hi Ibrahim ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9503321017 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581097861            07:26 PM, 21st Sep                     ibrahim                    Okay           07:26 PM, 21st Sep                   mayar                   Hi Ibrahim,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:26 PM, 21st Sep                     ibrahim                    Hello mayar           07:27 PM, 21st Sep                     ibrahim                    By mistake i order same product twice           07:27 PM, 21st Sep                     ibrahim                    I want to cancel one out that 2           07:27 PM, 21st Sep                     ibrahim                    Can you help me with it           07:27 PM, 21st Sep                   mayar                   For sorry it can not be canceled now           07:28 PM, 21st Sep                     ibrahim                    Why ?           07:28 PM, 21st Sep                   mayar                   The order willl be canceled automatically after 14 days if you did not collect it           07:28 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            07:29 PM, 21st Sep                   mayar                   Click and collect order can not be canceled           07:29 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            07:29 PM, 21st Sep                     ibrahim                    How about if i return on the same time           07:29 PM, 21st Sep                     ibrahim                    After collection ?           07:30 PM, 21st Sep                   mayar                   yes you can collect it and return it in the same time           07:30 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            07:30 PM, 21st Sep                     ibrahim                    Okay           07:30 PM, 21st Sep                   mayar                   Is there anything else i can help you with?           07:31 PM, 21st Sep                     ibrahim                    Thanks           07:31 PM, 21st Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3129924