Subject: Ticket Assigned - Conversation with rana
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 15:05:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rana rana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rana Bot:  Hi Rana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  2104050196 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01144579494            06:59 PM, 21st Sep                     rana                    okay           07:00 PM, 21st Sep                   mayar                   Hi Rana,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:00 PM, 21st Sep                     rana                    Hi Mayar           07:00 PM, 21st Sep                     rana                    I want to cancel my order please & i payed visa but there is no message came to me that the transaction is done           07:01 PM, 21st Sep                   mayar                   It was already placed           07:02 PM, 21st Sep                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:03 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            07:04 PM, 21st Sep                     rana                    No okay Thank you           07:04 PM, 21st Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:04 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3129805