Subject: Ticket Assigned - Conversation with jennifer dcosta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 14:25:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jennifer dcosta jennifer dcosta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jennifer dcosta Bot:  Hi Jennifer Dcosta ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507001986            06:12 PM, 21st Sep                   mayar                   Hi Jennifer Dcosta  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:13 PM, 21st Sep                     jennifer dcosta                    I wanted to know if I cud exchange the size of two items that I purchased           06:14 PM, 21st Sep                     jennifer dcosta                    If I cud go to your ibn batuta store n exchange the size?           06:15 PM, 21st Sep                   mayar                   Could you please share your order number so that I can assist you further?           06:16 PM, 21st Sep                     jennifer dcosta                    9503208605           06:16 PM, 21st Sep                   mayar                   For sorry it can not be exchanged           06:17 PM, 21st Sep                   mayar                   It can be returned only           06:18 PM, 21st Sep                     jennifer dcosta                    Ok then return it at the store?           06:18 PM, 21st Sep                     jennifer dcosta                    Ok           06:18 PM, 21st Sep                   mayar                   Yes you can return it whiten 14 days           06:21 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            06:21 PM, 21st Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:24 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3129588