Subject: Ticket Assigned - Conversation with zaib
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 13:51:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaib zaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaib Bot:  Hi Zaib ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9503209220 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527600994            05:31 PM, 21st Sep                   mayar                   Hi Zaib,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:32 PM, 21st Sep                     zaib                    Hi           05:33 PM, 21st Sep                     zaib                    I placed an order yesterday with the option of click n collect           05:33 PM, 21st Sep                     zaib                    0527600994           05:34 PM, 21st Sep                     zaib                    It’s my order number. My payment has been deducted. And I got a message from Centrepoint that payment hasn’t been done           05:35 PM, 21st Sep                     zaib                    And I saw the order status it is on processing mode.           05:35 PM, 21st Sep                     zaib                    Plz tell           05:36 PM, 21st Sep                     zaib                    Me what should I do know           05:36 PM, 21st Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:37 PM, 21st Sep                   mayar                   Thank you for providing us with this details            05:37 PM, 21st Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           05:37 PM, 21st Sep                     zaib                    0527600994           05:39 PM, 21st Sep                     zaib                    I already shared order number.           05:39 PM, 21st Sep                     zaib                    I’m waiting your response           05:40 PM, 21st Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9503209220) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9503209256).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!            05:42 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            05:42 PM, 21st Sep                     zaib                    Yes and thank you so much for your assistance. Actually my email is is not working due to some issues so it’s possible you informed /update me on my given mobile number           05:46 PM, 21st Sep                     zaib                    My phone number is. 0527600994           05:48 PM, 21st Sep                   mayar                   Our team will contact you once the order is ready           05:48 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            05:49 PM, 21st Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:51 PM, 21st Sep                     zaib                    No,thank you           05:51 PM, 21st Sep                     zaib                    Have a nice day           05:51 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3129415