Subject: Ticket Assigned - Conversation with maitha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 13:49:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maitha maitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maitha Bot:  Hi Maitha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554418877            05:35 PM, 21st Sep                   mayar                   Hi Maitha ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:35 PM, 21st Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:37 PM, 21st Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:37 PM, 21st Sep                     maitha                    About my last order I received email that is not processed I would like to know what is the problem           05:37 PM, 21st Sep                     maitha                    9503490288           05:37 PM, 21st Sep                     maitha                    This is the order number           05:38 PM, 21st Sep                   mayar                   Thank you for providing us with this details            05:39 PM, 21st Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           05:40 PM, 21st Sep                     maitha                    Yes           05:40 PM, 21st Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9503490288) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9503490454).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!            05:43 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            05:43 PM, 21st Sep                     maitha                    That mean the email is by mistake and I will receive another email for my order right?           05:45 PM, 21st Sep                   mayar                   No           05:46 PM, 21st Sep                   mayar                   It means that your order was placed with a new order number 9503490454           05:46 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            05:46 PM, 21st Sep                     maitha                    Ok I understood thank you           05:47 PM, 21st Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:49 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3129399