Subject: Ticket Assigned - Conversation with mariyam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 13:38:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariyam mariyam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariyam Bot:  Hi Mariyam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565759253 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mariyam Agent:  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Hello Customer:  I have returned 2 packages today Customer:  I would like to know when will i get the refund Agent:  Thank you for providing us with this details  Agent:  Could you please allow me 2 minutes to check your order details? Agent:  . Customer:  Sure Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days. if you have paid cash on delivery the refund will be initiated to your my credit wallet immediately Customer:  Okay Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mariyam Bot:  Hi Mariyam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:32 PM, 21st Sep                   mayar                   Hi Mariyam ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:33 PM, 21st Sep                     mariyam                    I would like to change my email in the update information but im not able to do it due to that im not able to process the payment and place the order           05:33 PM, 21st Sep                   mayar                   For sorry email can not be updated           05:34 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            05:35 PM, 21st Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:37 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3129351