Subject: Ticket Assigned - Conversation with krisha alvarez
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 12:43:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with krisha alvarez krisha alvarez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  krisha alvarez Bot:  Hi Krisha Alvarez ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9503457831 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589473944            04:37 PM, 21st Sep                   mayar                   Hi Krisha  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:39 PM, 21st Sep                     krisha alvarez                    Hello           04:39 PM, 21st Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9503457831) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9503457904).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!            04:40 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            04:40 PM, 21st Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3129101