Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 12:30:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi,i have received my order today,and I'm having problem about the size of skinny jeans,i ordered the size that same my other max jean, but I'm surprised that it's too small now to me.so if i can return and change the size that i have here.actully i order 3 Jeans ? and all size 6,it exact size i receive wich i placed in my order but it's too small to me so if i can change the sizes .           04:05 PM, 21st Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:08 PM, 21st Sep                     User                    Yes thank you           04:13 PM, 21st Sep                     User                    Can i change my 3 Jeans ? in size 8 if available?           04:15 PM, 21st Sep                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-62966 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:15 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            04:15 PM, 21st Sep                     User                    How can i return, because I'm here in oman muscat           04:17 PM, 21st Sep                   mayar                   You can return in the sore           04:18 PM, 21st Sep                   mayar                   or share your order number to create  a return request for you           04:18 PM, 21st Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:20 PM, 21st Sep                     User                    Number from the jeans           04:20 PM, 21st Sep                     User                    Because i have 5 order but only 3 Jeans ? i having problem           04:21 PM, 21st Sep                   mayar                   share your order and name of the item to create a return request for you           04:23 PM, 21st Sep                     User                    Ok thanks           04:24 PM, 21st Sep                   mayar                   Is there anything else i can help you with?            04:27 PM, 21st Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:30 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3129039