Subject: New Reply Received -
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 20 Sep 2021 16:31:39 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.    Ticket comment <div>
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<span dir="ltr" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Please When my refund will return for this order </span>
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<span> </span><span> </span><span><span dir="ltr"><span dir="ltr" style="">1001243356</span></span></span><span> </span>للطلب<span> </span><span><a href="https://www.splashfashions.com/sa/ar/my-account/order/6336569555?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_SA_ar" style="" rel="noreferrer">6336569555</a></span>.</td>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 8, 2021 7:10:51 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2994791] -
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<div dir="ltr">Hi Morouj,<br>
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<div>Thank you for reaching out to us.</div>
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We apologize for the inconvenience that has happened.</div>
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Regarding the order: 6336569555 Please note that the refund has been processed successfully from our side for the amount (<span dir="ltr" style="white-space:pre"> </span>SAR539.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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Feel free to reach out to us for any further assistance.</div>
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Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2994791