Subject: Ticket Assigned - Conversation with venilda
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Sep 2021 15:16:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with venilda venilda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  venilda Bot:  Hi Venilda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96598007949            07:09 PM, 20th Sep                   mayar                   Hi Venilda ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:10 PM, 20th Sep                     venilda                    Hello. Order number 8293693055 return is still processing since sep 11. Item was just picked up yesterday evening. Can you please tell me the status now? When i will get the refund?           07:10 PM, 20th Sep                     venilda                    RP0911211000189 return tracking number           07:11 PM, 20th Sep                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           07:15 PM, 20th Sep                   mayar                   Is there anything else i can help you with?            07:15 PM, 20th Sep                     venilda                    Thank u. Thats all           07:16 PM, 20th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:16 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3125724