Subject: Ticket Assigned - Conversation with lorna joy aficial
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Sep 2021 13:57:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lorna joy aficial lorna joy aficial                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lorna joy aficial Bot:  Hi Lorna Joy Aficial ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0502418389 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502418389            05:40 PM, 20th Sep                   mayar                   Hi Lorna ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:40 PM, 20th Sep                     lorna joy aficial                    I ordered but I don't get the order number and I was deducted in my debit card           05:40 PM, 20th Sep                     lorna joy aficial                    I orderedbut I don't get the order number and I was deducted in my debit card           05:41 PM, 20th Sep                     lorna joy aficial                    Pls call me           05:41 PM, 20th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:41 PM, 20th Sep                     lorna joy aficial                    It was unable to order but I got deducted in my debit card           05:42 PM, 20th Sep                     lorna joy aficial                    Pls check this           05:43 PM, 20th Sep                   mayar                   Your order 9503217893 is under process           05:43 PM, 20th Sep                     lorna joy aficial                    So it was placed already?           05:44 PM, 20th Sep                   mayar                   It was not processed yet           05:44 PM, 20th Sep                   mayar                   It takes some time           05:44 PM, 20th Sep                   mayar                   Yes but the amount is under process           05:44 PM, 20th Sep                     lorna joy aficial                    But I was deducted already           05:45 PM, 20th Sep                   mayar                   Kindly share your bank statement           05:45 PM, 20th Sep                     lorna joy aficial                    Sure just give me a minute           05:45 PM, 20th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:49 PM, 20th Sep                     lorna joy aficial                             05:49 PM, 20th Sep                     lorna joy aficial                    Kindly check this           05:50 PM, 20th Sep                   mayar                   Kindly share your bank statement to raise a compliant for you           05:50 PM, 20th Sep                   mayar                   Kindly check with your bank an contact us again           05:51 PM, 20th Sep                   mayar                   Is there anything else i can help you with?            05:51 PM, 20th Sep                     lorna joy aficial                    But it will be process ryt?           05:51 PM, 20th Sep                     lorna joy aficial                    Because u give me order number and I'm deducted already           05:52 PM, 20th Sep                   mayar                   If it was deducted it will be refunded           05:52 PM, 20th Sep                   mayar                   Is there anything else i can help you with?            05:52 PM, 20th Sep                     lorna joy aficial                    Should I reorder it?           05:52 PM, 20th Sep                   mayar                   Yes if this order will not became confirmed you should reorder it           05:53 PM, 20th Sep                   mayar                   Is there anything else i can help you with?            05:53 PM, 20th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:56 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3125320