Subject: Ticket Assigned - Conversation with azhar ali
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 20 Sep 2021 13:54:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with azhar ali azhar ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  azhar ali Bot:  Hi Azhar Ali ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569295411            05:36 PM, 20th Sep                   mayar                   Hi Azhar Ali  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:38 PM, 20th Sep                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:38 PM, 20th Sep                     azhar ali                    hi sir, i just got my order about 4 shirts?.           05:38 PM, 20th Sep                     azhar ali                    but size is little big, i want to exchange size only.           05:39 PM, 20th Sep                     azhar ali                    could you please guide me about this how can i do this...           05:39 PM, 20th Sep                   mayar                   For sorry we do not have exchange policy           05:40 PM, 20th Sep                   mayar                   Kindly return the item           05:40 PM, 20th Sep                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:40 PM, 20th Sep                   mayar                   Is there anything else i can help you with?            05:40 PM, 20th Sep                     azhar ali                    then, could you please arrange it for return           05:41 PM, 20th Sep                     azhar ali                    order num is 9502927250           05:41 PM, 20th Sep                   mayar                   Share name of the item           05:42 PM, 20th Sep                     azhar ali                    yes sure give me a mint           05:42 PM, 20th Sep                     azhar ali                    Sustainable Cut and Sew T-shirt with Crew Neck and Short Sleeves           05:44 PM, 20th Sep                     azhar ali                    SPLASH Sustainable Graphic Print Crew Neck T-shirt with Short Sleeves           05:44 PM, 20th Sep                     azhar ali                    SPLASH Sustainable Printed Crew Neck T-shirt with Short Sleeves           05:45 PM, 20th Sep                     azhar ali                    SPLASH Sustainable Striped Polo T-shirt with Short Sleeves           05:45 PM, 20th Sep                     azhar ali                    these are four shirts ?,           05:45 PM, 20th Sep                   mayar                   You want to return the whole order           05:47 PM, 20th Sep                   mayar                   ?           05:47 PM, 20th Sep                     azhar ali                    yes sir, all shirts size have issue           05:48 PM, 20th Sep                     azhar ali                    i want 3xl these all are 4xl           05:49 PM, 20th Sep                   mayar                   A return request has been created           05:51 PM, 20th Sep                   mayar                   Our team will contact you in 3-5 n days           05:51 PM, 20th Sep                   mayar                   Is there anything else i can help you with?            05:51 PM, 20th Sep                     azhar ali                    thanks a lot sir...           05:52 PM, 20th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:53 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3125309