Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Sep 2021 13:52:01 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/IaRTTfp4QBz92xfzrDNnNQ~~/AALN9wA~/RgRjKcV7PVcDc3BjQgphQvuRSGErxqMvUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Akshay,  <br>
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Kindly note that the order has been successfully collected on 18/9/2021.<br>
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Best regards,
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/9/2021 4:19 PM GMT+03:00<br>
<strong>To: </strong>EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2859751] Re: We’ve received your return request.<br>
 
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<div>There is a new comment in the ticket submitted by Khaled.hamdy.amin.2020 to HelpCPAE</div>
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Comment added by : Akshay Berry<br>
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<a href="mailto:[email-masked]" id="OWAAM86639462423949EF89FB5898E87630EA" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Ramesh Gottimukkala</span></a> <a href="mailto:[email-masked]" id="OWAAMC3C8E023BA094F6EA0F76A98CEDC2EDC" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@ArishLaila</span></a>,</div>

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<div class="MsoNormal">Please assist here.</div>

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<div class="MsoNormal">No action been taken from Shipa.</div>

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<div class="MsoNormal">Order ID: 6325185371</div>

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<div class="MsoNormal">Tracking ID: SD002708292</div>

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<div class="MsoNormal">Customer contact number: +966547537304</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, September 18, 2021 11:53 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; Ramesh Gottimukkala &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#2859751] Re: We’ve received your return request.</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTMzMjE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lnL5KH6XkglL7Cucznh263uXgWgeLYZLVyQuZyEl9Q4" style="width:0.0083in;height:0.0083in" width="1"></span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Akshay,  <br>
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We will do our best to arrange the collection at the earliest convenience.<br>
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Best regards, <br>
<br>
<span class="labelnamesf">Sajeda Alghneimin </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7dad11175c984629983a08d97a794f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675483709749910%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=44DKcUZB0mupHd3FxC6sdyetFefF6HchZJneWRJGLEY%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTMzMjE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lnL5KH6XkglL7Cucznh263uXgWgeLYZLVyQuZyEl9Q4" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7dad11175c984629983a08d97a794f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675483709749910%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=44DKcUZB0mupHd3FxC6sdyetFefF6HchZJneWRJGLEY%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>18/9/2021 10:14 AM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>New comment - [#2859751] Re: We’ve received your return request.<br>
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<div><span style="font-size:10.5pt;font-family:'-apple-system'">There is a new comment in the ticket submitted by Khaled.hamdy.amin.2020 to HelpCPAE</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Comment added by : Akshay Berry<br>
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Comment Content: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"><a href="mailto:[email-masked]" id="OWAAM1EE355CEC1154F038ABA2A0B8672ECEF" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="OWAAMD172F2E203F948EE9B07526CCEB5D567" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Reminder for the collection asap.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></div>

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<div class="MsoNormal"><b><span style="font-size:12pt;font-family:'-apple-system'">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'-apple-system'">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'-apple-system'">T: +971 4 5172125</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, September 12, 2021 11:35 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; Ramesh Gottimukkala &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#2859751] Re: We’ve received your return request.</span></div>

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<div class="MsoNormal"><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Akshay,  <br>
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We will do our best to arrange the collection at the earliest convenience.<br>
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Best regards,  </span></div>

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<span class="labelnamesf0"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span class="labeltitlesf0"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7dad11175c984629983a08d97a794f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675483709759910%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Z%2BkTuz6%2Bt%2Fg24OkeXG%2B%2B8vWF5CEJXDvMqstRNFpII1I%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTMzMjE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lnL5KH6XkglL7Cucznh263uXgWgeLYZLVyQuZyEl9Q4" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 800 SHIPA</span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7dad11175c984629983a08d97a794f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675483709759910%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Z%2BkTuz6%2Bt%2Fg24OkeXG%2B%2B8vWF5CEJXDvMqstRNFpII1I%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>12/9/2021 9:13 AM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>New comment - [#2859751] Re: We’ve received your return request.<br>
  </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">There is a new comment in the ticket submitted by Khaled.hamdy.amin.2020 to HelpCPAE</span></div>

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<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">Comment added by : Akshay Berry<br>
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Comment Content: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"><a href="mailto:[email-masked]" id="OWAAM09A5BBB072C34B62AC0E144002E4CCE1" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="OWAAM40446D5C587F46EBAEA2DB100725AA5D" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">No update for collection yet.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID: 6325185371</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"><a href="mailto:[email-masked]" id="OWAAMECDFA0FA957445CCA6FB5498E76DCDA6" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Ramesh Gottimukkala</span></a> <a href="mailto:[email-masked]" id="OWAAMB862FD8B5A104390A4671D7B2915D8D1" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@ArishLaila</span></a> Fyi..</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></div>

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<div class="MsoNormal"><b><span style="font-size:12pt;font-family:'-apple-system'">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'-apple-system'">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'-apple-system'">T: +971 4 5172125</span></div>

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<blockquote style="margin-top:5pt;margin-bottom:5pt">
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 8, 2021 12:15 PM<br>
<b>To:</b> Shipa Delivery Support &lt;[email-masked]&gt;; [email-masked]; [email-masked]; AbdulKareem Hassan &lt;[email-masked]&gt;; Numan Ali &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2859751] - Re: We’ve received your return request.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"><a href="mailto:[email-masked]" id="OWAAM422C52AC94FD4FFF8A8A320E311EB84E" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a> <a href="mailto:[email-masked]" id="OWAAMEF500D10F06E4F8DBA8DD574859B4BE6" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Any update for the collection?</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID: 6325185371</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Tracking ID: SD002708292</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Customer contact number: 0547537304</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><b><span style="font-size:12pt;font-family:'-apple-system'">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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</div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'-apple-system'">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'-apple-system'">T: +971 4 5172125</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div>
<div>
<div class="MsoNormal">
<b><span style="font-size:10.5pt;font-family:'-apple-system'">From:</span></b><span style="font-size:10.5pt;font-family:'-apple-system'"> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, September 4, 2021 9:31 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2859751] - Re: We’ve received your return request.</span>
</div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div>
<div class="MsoNormal"><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender. Image removed by sender. Image removed by sender." height="1" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTMzMjE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lnL5KH6XkglL7Cucznh263uXgWgeLYZLVyQuZyEl9Q4" style="width:0.0083in;height:0.0083in" width="1"></span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,  <br>
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We will do our best to arrange the collection on the phone number updated at the earliest convenience.<br>
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Best regards, </span></div>

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<span class="labelnamesf00"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span class="labeltitlesf00"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7dad11175c984629983a08d97a794f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675483709769900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9C%2BWjq5ki2edUibQ6coFfSxchyOhLXJ3mFWe2jx41%2FM%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTMzMjE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lnL5KH6XkglL7Cucznh263uXgWgeLYZLVyQuZyEl9Q4" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 800 SHIPA</span></span><br>
<span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7dad11175c984629983a08d97a794f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675483709769900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9C%2BWjq5ki2edUibQ6coFfSxchyOhLXJ3mFWe2jx41%2FM%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>3/9/2021 7:18 AM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2859751] - Re: We’ve received your return request.<br>
  </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team, </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Kindly contact the customer on the following phone number (++9665475(3)7304) to arrange an urgent collection.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sat, 28 Aug at 3:23 PM <span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'"> Dear Team,</span></span><br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator"> </span><br>
<span class="separator">As per the tracking ID ( SD002708292 ) the items has not been collected.</span><br>
<span class="separator"> </span><br>
<span class="separator">Kindly contact the customer on the following phone number (++9665475(3)7304) to arrange an urgent collection.</span><br>
<span class="separator"> </span><br>
<span class="separator">Order number:6325185371</span><br>
<br>
<br>
<span class="separator">Best Regards,</span><br>
<span class="separator">Ala Aldin</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Thu, 26 Aug at 1:37 PM , Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'"> Dear Team,</span></span><br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator"> </span><br>
<span class="separator">As per the tracking ID ( SD002708292 ) the items has not been collected.</span><br>
<span class="separator"> </span><br>
<span class="separator">Kindly contact the customer on the following phone number (++9665475(3)7304) to arrange an urgent collection.</span><br>
<span class="separator"> </span><br>
<span class="separator">Order number:6325185371</span><br>
<br>
<br>
<span class="separator">Best Regards,</span><br>
<span class="separator">Ala Aldin</span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7dad11175c984629983a08d97a794f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675483709769900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=NyPqKv4uPS3YfjSZghJmfC%2Btevhw11Qp%2FN9WSTauVoo%3D&amp;reserved=0" rel="noreferrer"> www.landmarkgroup.com</a></span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2859751:1125156</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C7dad11175c984629983a08d97a794f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675483709779895%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3UJ4YbRDjUlhw5hfb%2BZvDbXJLK6lkWHNzWHvm%2FbpAOE%3D&amp;reserved=0" rel="noreferrer"> www.landmarkgroup.com</a></span></div>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/ptHn9vRIktzLNhDA7tbBig~~/AALN9wA~/RgRjKcV7PlcDc3BjQgphQvuRSGErxqMvUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2859751