Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Sep 2021 12:44:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation muhammad rashid                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  muhammad rashid Bot:  Hi Muhammad Rashid ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9502143594 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:34 PM, 20th Sep                   mayar                   Hi Muhammad Rashid  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:36 PM, 20th Sep                     muhammad rashid                    Hi Mayar, i have no update on my order           04:37 PM, 20th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:37 PM, 20th Sep                   mayar                   Is there anything else i can help you with?            04:37 PM, 20th Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:37 PM, 20th Sep                   mayar                   Is there anything else i can help you with?           04:37 PM, 20th Sep                     muhammad rashid                    my dear i am travelling by tomorrow & was expecting the order in 2 to 3 days, it will be useless for me           04:38 PM, 20th Sep                     muhammad rashid                    trying to call your helpline in UAE, but could not reach           04:39 PM, 20th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:41 PM, 20th Sep                   mayar                   We will try our best to get it ready asap           04:42 PM, 20th Sep                   mayar                   Is there anything else i can help you with?            04:42 PM, 20th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:44 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3124988