Subject: Ticket Assigned - Conversation with bipin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 14:48:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bipin bipin                    Bot:  Hi again! Bot:  Please enter your name Customer:  bipin Bot:  Hi Bipin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9502709215 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971504887938            06:37 PM, 19th Sep                   mayar                   Hi Bipin  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:38 PM, 19th Sep                     bipin                    Regarding my order 9502709215 Need update           06:39 PM, 19th Sep                     bipin                    Supposed to be collect today           06:39 PM, 19th Sep                     bipin                    Please call me urgently           06:39 PM, 19th Sep                     bipin                    Hello mayar           06:40 PM, 19th Sep                   mayar                   Thank you for providing us with this details            06:41 PM, 19th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           06:41 PM, 19th Sep                     bipin                    Ok           06:41 PM, 19th Sep                   mayar                   It takes 2-3 days to be ready at the store our team will contact you once it is ready           06:41 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            06:42 PM, 19th Sep                     bipin                    Why 2-3 days?           06:42 PM, 19th Sep                     bipin                    I mentioned collection today from shop           06:42 PM, 19th Sep                   mayar                   It takes 2-3 days to be ready at the store our team will contact you once it is ready           06:42 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            06:43 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:47 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3121561