Subject: Ticket Assigned - Conversation with hii
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 13:52:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9502178438 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561211504            05:42 PM, 19th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:42 PM, 19th Sep                     hii                    Hii           05:42 PM, 19th Sep                     hii                    I took my order yesterday from the branch           05:43 PM, 19th Sep                   mayar                   How may i help you ?           05:44 PM, 19th Sep                     hii                    I received one of pj set 1 piece instead of 3 pieces ?!           05:44 PM, 19th Sep                     hii                    The tshirt only           05:44 PM, 19th Sep                     hii                    So how we can solve this problem           05:45 PM, 19th Sep                     hii                    ?!           05:45 PM, 19th Sep                     hii                    ?           05:46 PM, 19th Sep                   mayar                   We sincerely apologize for any inconvenience caused, Kindly return the item           05:47 PM, 19th Sep                     hii                    So after that ?!           05:48 PM, 19th Sep                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint  store across the UAE. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint  store in the UAE.   · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:48 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            05:48 PM, 19th Sep                     hii                    When i will recieve my complete pj set           05:48 PM, 19th Sep                   mayar                   For sorry we do not have exchange policy the item can be returned only           05:50 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            05:50 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:52 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3121320