Subject: Ticket Assigned - Conversation with diana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 13:50:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with diana diana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  diana Bot:  Hi Diana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557903962            05:35 PM, 19th Sep                   mayar                   Hi Diana ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:35 PM, 19th Sep                     diana                    I need to return items           05:36 PM, 19th Sep                     diana                    Small sized           05:36 PM, 19th Sep                     diana                    I logged as guest           05:36 PM, 19th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:36 PM, 19th Sep                     diana                    I can, 't see the order           05:36 PM, 19th Sep                   mayar                   Kindly share name of the item           05:36 PM, 19th Sep                     diana                    We've shipped your order 9502775676 with AWB FP091921000251. Please click here to track :https://maxfashion.app.link/e/rvX6ZYWeFjb           05:37 PM, 19th Sep                   mayar                   Kindly share name of the item           05:37 PM, 19th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:38 PM, 19th Sep                     diana                    2 items           05:38 PM, 19th Sep                   mayar                   Kindly share name of the items           05:38 PM, 19th Sep                     diana                    I can't find the exact names           05:38 PM, 19th Sep                     diana                    I don't have the order list           05:38 PM, 19th Sep                     diana                    It was not shared to email           05:39 PM, 19th Sep                     diana                    No invoice           05:39 PM, 19th Sep                   mayar                   Share a photo           05:39 PM, 19th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:41 PM, 19th Sep                     diana                    Yes           05:41 PM, 19th Sep                     diana                             05:41 PM, 19th Sep                     diana                             05:41 PM, 19th Sep                     diana                             05:42 PM, 19th Sep                     diana                             05:42 PM, 19th Sep                   mayar                   Thank you for providing us with this details            05:44 PM, 19th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           05:44 PM, 19th Sep                     diana                    I received massage           05:45 PM, 19th Sep                   mayar                   A return request has been created           05:46 PM, 19th Sep                   mayar                   Our team will collect the items whiten 2-5 days           05:46 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            05:46 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:49 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3121304