Subject: Ticket Assigned - Conversation with laraib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 13:26:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laraib laraib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laraib Bot:  Hi Laraib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9502210836 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568032420            05:09 PM, 19th Sep                   mayar                   Hi Laraib,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:10 PM, 19th Sep                     laraib                    My delivery was missed on Friday           05:10 PM, 19th Sep                     laraib                    Yesterday I called the delivery man told me to deliver today           05:11 PM, 19th Sep                     laraib                    But I didn’t receive my order yet           05:12 PM, 19th Sep                     laraib                    My order number is up there           05:13 PM, 19th Sep                   mayar                   Your order is out for delivery           05:14 PM, 19th Sep                   mayar                   Our team Will contact you on 971568032420           05:14 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            05:15 PM, 19th Sep                     laraib                    Today I contacted that delivery man he said that I don’t know about that           05:15 PM, 19th Sep                     laraib                    That man called me on Friday 17 September for delivery           05:16 PM, 19th Sep                   mayar                   Every day a different delivery agent delivers the order           05:18 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            05:18 PM, 19th Sep                   mayar                   Your order is out for delivery Our team Will contact you on 971568032420 Is there anything else i can help you with?           05:18 PM, 19th Sep                     laraib                    From 2 days I am receive the message that you will receive your order today but nobody called me and then I receive the massage that we missed the delivery           05:20 PM, 19th Sep                   mayar                   Is this your right number 971568032420 ?           05:20 PM, 19th Sep                     laraib                    I am afraid that my order can go back           05:21 PM, 19th Sep                     laraib                    Yes this is my number           05:21 PM, 19th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           05:23 PM, 19th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:23 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            05:23 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:26 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3121194