Subject: Ticket Assigned - Conversation with fatima nassar
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 13:17:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima nassar fatima nassar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima nassar Bot:  Hi Fatima Nassar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8293267658 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8293267658 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8293267658 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  66861457 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatima Nassar ,what do you need help with? Customer:  /startOver Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  0096566861457            05:06 PM, 19th Sep                   mayar                   Hi Fatima Nassar  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:07 PM, 19th Sep                     fatima nassar                    Hello           05:07 PM, 19th Sep                     fatima nassar                    I returned the curtains i bought           05:07 PM, 19th Sep                     fatima nassar                    It’s been more than 10 days           05:07 PM, 19th Sep                     fatima nassar                    And still didn’t get my money back           05:07 PM, 19th Sep                     fatima nassar                             05:09 PM, 19th Sep                   mayar                   We would like to inform you that we have processed the refund of amount (KWD19.56) on (9/6/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:12 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            05:12 PM, 19th Sep                     fatima nassar                    I’ll wait           05:14 PM, 19th Sep                     fatima nassar                    Thank you           05:14 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:16 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3121151