Subject: Ticket Assigned - Conversation with sam
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 12:58:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sam sam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sam Bot:  Hi Sam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  843787943            04:35 PM, 19th Sep                     sam                    ok           04:35 PM, 19th Sep                     sam                    ???           04:36 PM, 19th Sep                   mayar                   Hi Sam ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:37 PM, 19th Sep                     sam                    I wish to opt for cash on delivery but do not want to pay AED 5           04:37 PM, 19th Sep                     sam                    can I collect at your pick up points? if yes, I'm based in barsha what are your pick up points           04:37 PM, 19th Sep                   mayar                   For sorry cash on delivery available only to home delivery orders           04:41 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            04:41 PM, 19th Sep                     sam                    click & collect I'm talking about           04:41 PM, 19th Sep                     sam                    pls don't act as if you don't know what I'm referring to           04:41 PM, 19th Sep                     sam                    I can shop online & collect at your stores in Dubai right?           04:42 PM, 19th Sep                     sam                    if yes, what are your pick up points?           04:42 PM, 19th Sep                   mayar                   You can place a click and collect order but cash on delivery is only available to home delivery orders           04:44 PM, 19th Sep                   mayar                   This is what i meant           04:44 PM, 19th Sep                     sam                    when I goto collect at the store I can pay at that time too , yes?           04:45 PM, 19th Sep                   mayar                   I you want to place C&C order you have to pay using your visa card           04:45 PM, 19th Sep                     sam                    I can pay by cash only           04:46 PM, 19th Sep                     sam                    what are buy options?           04:46 PM, 19th Sep                     sam                    what are my options?           04:46 PM, 19th Sep                   mayar                   No click and collect orders should be prepaid           04:46 PM, 19th Sep                     sam                    I have a 30% discount code for           04:46 PM, 19th Sep                     sam                    I can pay at the store           04:46 PM, 19th Sep                     sam                    I have 30% discount for online shopping , how can I then use that?           04:47 PM, 19th Sep                   mayar                   Home delivery option only           04:47 PM, 19th Sep                   mayar                   Do you have  a code           04:47 PM, 19th Sep                     sam                    yes ii do that's what I said           04:47 PM, 19th Sep                     sam                    but home delivery is free? COD is DHS 5 right?           04:47 PM, 19th Sep                   mayar                   Yes right           04:50 PM, 19th Sep                     sam                    which one is right?           04:50 PM, 19th Sep                     sam                    ????/           04:51 PM, 19th Sep                   mayar                   You can use your code in the next order but cash on delivery charges is AED 5           04:56 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            04:56 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3121064