Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 12:52:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505786038            04:22 PM, 19th Sep                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:23 PM, 19th Sep                     hi                    I just received my online order           04:23 PM, 19th Sep                     hi                    I ordered bloomer flowers           04:23 PM, 19th Sep                     hi                    But got delivered the wrong ones           04:24 PM, 19th Sep                     hi                    9502715523 this is my order number           04:24 PM, 19th Sep                     hi                             04:25 PM, 19th Sep                     hi                    I received this instead           04:25 PM, 19th Sep                     hi                    I need it to be replaced ASAP           04:26 PM, 19th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           04:27 PM, 19th Sep                   mayar                   Kindly share name of the item to create a return request for you           04:28 PM, 19th Sep                     hi                    Name of the item I ordered           04:28 PM, 19th Sep                     hi                    Or the name that I received?           04:28 PM, 19th Sep                     hi                             04:30 PM, 19th Sep                     hi                    This was my order           04:30 PM, 19th Sep                     hi                    How soon can this be changed           04:30 PM, 19th Sep                     hi                    I need these and there are only 3 left in stock now           04:31 PM, 19th Sep                   mayar                   A return request has been created for you           04:31 PM, 19th Sep                   mayar                   Our team will contact you           04:31 PM, 19th Sep                     hi                    But it says 2 to 5 days           04:31 PM, 19th Sep                     hi                    Can I go to the store and have it changed           04:31 PM, 19th Sep                     hi                    Otherwise the one I actually wanted will go out of stock           04:32 PM, 19th Sep                   mayar                   For sorry no it can not be changed in the store           04:32 PM, 19th Sep                     hi                    So can you reserve the one that I ordered           04:32 PM, 19th Sep                     hi                    It may go out of stock by the time someone comes to collect and I really want it           04:33 PM, 19th Sep                   mayar                   The amount of that returned item will be transferred to your account already whiten 7-14 days           04:36 PM, 19th Sep                   mayar                   We will do our best to process it asap           04:36 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            04:36 PM, 19th Sep                     hi                    So you're saying you won't Replace it           04:37 PM, 19th Sep                     hi                    If           04:37 PM, 19th Sep                     hi                    Can't I just take it to the store and exchange it with the one I want           04:38 PM, 19th Sep                   mayar                   For sorry we do not have exchange policy           04:39 PM, 19th Sep                   mayar                   The item can be returned only           04:39 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            04:39 PM, 19th Sep                     hi                    So are you sure I will get the money back in my account           04:41 PM, 19th Sep                     hi                    Cuz i will place another order and collect it from the store           04:41 PM, 19th Sep                   mayar                   The amount of that returned item will be transferred to your account already whiten 7-14 days           04:43 PM, 19th Sep                   mayar                   You can place another order           04:43 PM, 19th Sep                   mayar                   Is there anything else i can help you with?           04:43 PM, 19th Sep                     hi                    Can I go to the store and return this item           04:44 PM, 19th Sep                     hi                    ?           04:49 PM, 19th Sep                   mayar                   No it can not be returned in the store           04:50 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            04:50 PM, 19th Sep                     hi                    No thats all           04:50 PM, 19th Sep                     hi                    I hope someone will come to pick it up asap           04:50 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:51 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3121029