Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 12:33:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336822714            04:18 PM, 19th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:18 PM, 19th Sep                   mayar                   Could you please share your order number so that I can assist you further?           04:19 PM, 19th Sep                     hi                    I request for return for the bag 2 weeks ago until now no one come to take it           04:19 PM, 19th Sep                     hi                    7490352169           04:20 PM, 19th Sep                     hi                    Hello?           04:21 PM, 19th Sep                   mayar                   Thank you for providing us with this details            04:23 PM, 19th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           04:23 PM, 19th Sep                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+97336822714)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.            04:24 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            04:24 PM, 19th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:26 PM, 19th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:29 PM, 19th Sep                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:32 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3120951