Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 12:02:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rahul                    Bot:  Hi again! Bot:  Please enter your name Customer:  rahul Bot:  Hi Rahul ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:46 PM, 19th Sep                     rahul                    Order # 9693652151           03:46 PM, 19th Sep                   mayar                   Hi Rahul ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:47 PM, 19th Sep                     rahul                    Hello Mayar, kindly update the status of return request raisedOrder # 9693652151 for           03:47 PM, 19th Sep                     rahul                    Good afternoon           03:47 PM, 19th Sep                   mayar                   The items were not received           03:49 PM, 19th Sep                     rahul                    Hello? Are we still connected?           03:49 PM, 19th Sep                   mayar                   Yes           03:49 PM, 19th Sep                     rahul                    The items were never collected           03:50 PM, 19th Sep                   mayar                   How may i help ?           03:50 PM, 19th Sep                     rahul                    Can assign the pick-up request to someone?           03:50 PM, 19th Sep                     rahul                    Can you**           03:50 PM, 19th Sep                   mayar                   Yes i can           03:51 PM, 19th Sep                     rahul                    Please do, my number is 0522110468           03:51 PM, 19th Sep                     rahul                    Also give a reference number for this chat/support request           03:52 PM, 19th Sep                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971522110468  )  We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.           03:53 PM, 19th Sep                     rahul                    Well your courier team just called once and told they will be picking up the courier but never turned up           03:53 PM, 19th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:54 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            03:54 PM, 19th Sep                     rahul                    Yes give me a reference number for this conversation           03:54 PM, 19th Sep                     rahul                    I dont want to end up explaining the same thing again           03:55 PM, 19th Sep                   mayar                   After this chat our team will contact you on your email to provide you with the complain number           03:56 PM, 19th Sep                     rahul                    Are chat support requests not docked under complaint numbers?           03:57 PM, 19th Sep                   mayar                   No after this chat our team will raise a complaint for you           03:59 PM, 19th Sep                   mayar                   And will contact you           04:00 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            04:00 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:01 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3120824