Subject: Ticket Assigned - Conversation with mariam georgy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 11:43:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam georgy mariam georgy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam georgy Bot:  Hi Mariam Georgy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8102923111 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599608034            03:23 PM, 19th Sep                   mayar                   Hi Mariam  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:24 PM, 19th Sep                   mayar                   How may i help you ?           03:27 PM, 19th Sep                     mariam georgy                    Hi mayar           03:27 PM, 19th Sep                     mariam georgy                    I made order today morning and after paying they send me message that my order nit successful           03:28 PM, 19th Sep                     mariam georgy                             03:30 PM, 19th Sep                   mayar                   Thank you for providing us with this details            03:34 PM, 19th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           03:34 PM, 19th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8102923111) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8102923265).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            03:36 PM, 19th Sep                     mariam georgy                    ?????           03:36 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            03:36 PM, 19th Sep                     mariam georgy                    Which means it successfully order ?           03:37 PM, 19th Sep                   mayar                   Yes it is           03:40 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            03:40 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:42 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3120739