Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 10:44:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation noeline ndagire                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  noeline ndagire Bot:  Hi Noeline Ndagire ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9501946510 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554208960            02:40 PM, 19th Sep                   mayar                   Hi Noeline Ndagire  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:41 PM, 19th Sep                     noeline ndagire                    I made an order of earphones on 15th up to now no response           02:41 PM, 19th Sep                     noeline ndagire                    Its almost 5days           02:42 PM, 19th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:42 PM, 19th Sep                   mayar                   Is there anything else i can help you with?            02:42 PM, 19th Sep                     noeline ndagire                    Oook thax because am soon leaving the location thats y i need it soon           02:43 PM, 19th Sep                     noeline ndagire                    Thanks           02:44 PM, 19th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:44 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3120479