Subject: Ticket Assigned - Conversation with nishan
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 15:41:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nishan nishan                    Bot:  Hi again! Bot:  Please enter your name Customer:  nishan Bot:  Hi Nishan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9501966114 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971547636190            07:29 PM, 18th Sep                   mayar                   Hi Nishan ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:30 PM, 18th Sep                     nishan                    This is 2nd time your team resheduling my delivery order           07:31 PM, 18th Sep                     nishan                    Is there any issue for my order           07:32 PM, 18th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971547636190)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           07:32 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            07:35 PM, 18th Sep                     nishan                    I don’t get any confirmation call  from your courier team           07:35 PM, 18th Sep                   mayar                   is this your contact number  +971547636190 ?           07:36 PM, 18th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:37 PM, 18th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:38 PM, 18th Sep                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:40 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3117852