Subject: Ticket Assigned - Conversation with erum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 11:46:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with erum erum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  erum Bot:  Hi Erum ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508805946            03:38 PM, 18th Sep                   mayar                   Hi Erum,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:39 PM, 18th Sep                   mayar                   Could you please share your order number so that I can assist you further?           03:39 PM, 18th Sep                     erum                    Hi Mayar           03:39 PM, 18th Sep                     erum                    I bought this a           03:39 PM, 18th Sep                     erum                    Smart watch yesterday from centrepoint           03:39 PM, 18th Sep                     erum                             03:39 PM, 18th Sep                     erum                    Even after switch off, the device still green light and not switched on still           03:40 PM, 18th Sep                     erum                    Is this faulty?           03:40 PM, 18th Sep                     erum                    ?           03:41 PM, 18th Sep                   mayar                   Could you please share your order number so that I can assist you further?           03:42 PM, 18th Sep                     erum                    This is store purchase           03:42 PM, 18th Sep                   mayar                   Kindly head to the store to the electronic department to check it           03:44 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            03:44 PM, 18th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116798