Subject: Ticket Assigned - Conversation with amna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 11:18:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amna amna                    Bot:  Hi again! Bot:  Please enter your name Customer:  amna Bot:  Hi Amna ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524600961            03:09 PM, 18th Sep                   mayar                   Hi Amna ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:10 PM, 18th Sep                     amna                    Hii           03:10 PM, 18th Sep                     amna                    I have received my order today           03:10 PM, 18th Sep                     amna                    I want to change the size of my product.           03:11 PM, 18th Sep                   mayar                   How may i help you ?           03:11 PM, 18th Sep                   mayar                   Could you please share your order number so that I can assist you further?           03:11 PM, 18th Sep                     amna                    What should I do now?           03:11 PM, 18th Sep                     amna                    Ok           03:12 PM, 18th Sep                     amna                    9501970510           03:12 PM, 18th Sep                   mayar                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.and follow the instructions.           03:16 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            03:16 PM, 18th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:18 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116680