Subject: Ticket Assigned - Conversation with salvador mercado
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 11:13:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salvador mercado salvador mercado                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salvador mercado Bot:  Hi Salvador Mercado ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9502192588 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585083480            03:03 PM, 18th Sep                   mayar                   Hi Salvador  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:04 PM, 18th Sep                     salvador mercado                    Good day           03:04 PM, 18th Sep                   mayar                   Good day           03:04 PM, 18th Sep                     salvador mercado                    I have place this order for click and collect 9502192588           03:05 PM, 18th Sep                   mayar                   It takes us 2-3 business days to get it ready in the store           03:05 PM, 18th Sep                     salvador mercado                    The issue is that i will be in abu dhabi only untill tomorrow after that it will be hard for me to collect from this location           03:05 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            03:05 PM, 18th Sep                     salvador mercado                    Any chance i can change the collection store now           03:06 PM, 18th Sep                     salvador mercado                    So i can collect it instead from your ibn battuta store in dubai??           03:06 PM, 18th Sep                   mayar                   For sorry it can not be changed after placing the order           03:07 PM, 18th Sep                     salvador mercado                    Other wise i would like to process a cancelation as i wont be able to cross to abu dhabi after tomorrow           03:07 PM, 18th Sep                     salvador mercado                    I was expecting to be able to collect it today from the store           03:09 PM, 18th Sep                     salvador mercado                    So if you can guide me thru the cancelation process i will appreciate it           03:10 PM, 18th Sep                   mayar                   For sorry it can not be canceled now but it will be automatically canceled after 14 days           03:10 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            03:10 PM, 18th Sep                     salvador mercado                    Om thats a thank you for trying to help worst solution center i spoke to           03:11 PM, 18th Sep                   mayar                   We sincerely apologize for any inconvenience caused, but this is our policy           03:13 PM, 18th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116648