Subject: Ticket Assigned - Conversation with haneen
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 10:54:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haneen haneen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haneen Bot:  Hi Haneen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971508175284            02:48 PM, 18th Sep                     haneen                    ok           02:48 PM, 18th Sep                   mayar                   Hi Haneen ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:49 PM, 18th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:49 PM, 18th Sep                     haneen                    Hi Mayar           02:49 PM, 18th Sep                     haneen                    actually I buy an item from the store           02:49 PM, 18th Sep                     haneen                    bit I want to know if I can change it in another store           02:50 PM, 18th Sep                   mayar                   It should be changed in the same store           02:50 PM, 18th Sep                     haneen                    so it is not possible?           02:51 PM, 18th Sep                   mayar                   It should be changed in the same store but you can return in any store Is there anything else i can help you with?            02:52 PM, 18th Sep                     haneen                    thank you           02:53 PM, 18th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 PM, 18th Sep                     haneen                    thank you so much           02:54 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116569