Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 09:16:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation taiba qazi                    Customer:  can u plz let me know Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Taiba Qazi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:03 PM, 18th Sep                     taiba qazi                    ok           01:03 PM, 18th Sep                     taiba qazi                    hi           01:03 PM, 18th Sep                     taiba qazi                    anyone there           01:03 PM, 18th Sep                   mayar                   Hi Taiba  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:04 PM, 18th Sep                     taiba qazi                    i returned 5 shirts but i didn’t get full amount in my account           01:05 PM, 18th Sep                     taiba qazi                    i just got 94           01:05 PM, 18th Sep                     taiba qazi                    can u plz check y           01:05 PM, 18th Sep                     taiba qazi                    the recent order           01:05 PM, 18th Sep                   mayar                   Could you please share your order number so that I can assist you further?           01:06 PM, 18th Sep                     taiba qazi                    sure           01:07 PM, 18th Sep                     taiba qazi                    9694305027           01:08 PM, 18th Sep                   mayar                   Thank you for getting in touch with us.  Please note, we'll only be able to make changes to your order before it has been processed.  If your order has been dispatched already, you can choose to return it partially or fully after it arrives.  Feel free to reach out to us if you need any further assistance.           01:09 PM, 18th Sep                     taiba qazi                    my order no           01:09 PM, 18th Sep                   mayar                   Thank you for providing us with this details            01:09 PM, 18th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           01:09 PM, 18th Sep                     taiba qazi                    sure           01:09 PM, 18th Sep                   mayar                   We would like to inform you that we have processed the refund of amount (AED 22.4) on (9/18/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:10 PM, 18th Sep                   mayar                   Rest of the amount was transferred to your bank account           01:10 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            01:10 PM, 18th Sep                     taiba qazi                    but how i returned 5 shirts           01:10 PM, 18th Sep                     taiba qazi                    it should be more than 22           01:11 PM, 18th Sep                     taiba qazi                    yes plz let me know total price to be refunded           01:11 PM, 18th Sep                   mayar                   It is 126.6           01:12 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            01:12 PM, 18th Sep                     taiba qazi                    no it should be more           01:12 PM, 18th Sep                     taiba qazi                    can u plz wait for 2 min so           01:12 PM, 18th Sep                     taiba qazi                    that i can tell u how much money is there           01:12 PM, 18th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:12 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            01:12 PM, 18th Sep                     taiba qazi                    ok           01:13 PM, 18th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116178