Subject: Ticket Assigned - Conversation with kabir ahmed
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 08:55:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kabir ahmed kabir ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kabir ahmed Bot:  Hi Kabir Ahmed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  0524960298 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9501012561 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9501012561            12:44 PM, 18th Sep                     kabir ahmed                    I refund this trouser from that order           12:44 PM, 18th Sep                     kabir ahmed                    I need the refund please           12:44 PM, 18th Sep                   mayar                   Hi Kabir  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:44 PM, 18th Sep                     kabir ahmed                    Mayar I returned one item from my order but am waiting for the refund but I will be happy if I can get the all size           12:45 PM, 18th Sep                     kabir ahmed                    9501012561           12:45 PM, 18th Sep                     kabir ahmed                    I need the size 26 of that trouser           12:45 PM, 18th Sep                     kabir ahmed                    I order for the trouser size small but I received bigger size           12:46 PM, 18th Sep                     kabir ahmed                    If they don’t have the smaller size I need the refund ASAP           12:46 PM, 18th Sep                   mayar                   We would like to inform you that we have processed the refund of amount (AED 22.8) on (9/16/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:47 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            12:47 PM, 18th Sep                     kabir ahmed                    Yes           12:48 PM, 18th Sep                     kabir ahmed                    I need that trouser but in smaller size of 26 not the big size I received           12:48 PM, 18th Sep                     kabir ahmed                    But if you don’t have the small size you can refund me the cash           12:48 PM, 18th Sep                     kabir ahmed                    Is that clear please           12:49 PM, 18th Sep                   mayar                   The amount was transferred already to your bank account           12:52 PM, 18th Sep                   mayar                   as It was used while placing the order           12:52 PM, 18th Sep                   mayar                   Kindly check again           12:52 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            12:52 PM, 18th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116097