Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 08:32:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333239005            12:21 PM, 18th Sep                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:22 PM, 18th Sep                     hi                    Hi  .. ihave problem with my order ..           12:23 PM, 18th Sep                   mayar                   Could you please share your order number so that I can assist you further?           12:24 PM, 18th Sep                     hi                    order number 7302330721           12:25 PM, 18th Sep                     hi                    It’s incomplete  order           12:25 PM, 18th Sep                   mayar                   After checking your order, we found out that your order has been delivered completely           12:27 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            12:27 PM, 18th Sep                     hi                    The product inside is not complete           12:28 PM, 18th Sep                     hi                             12:28 PM, 18th Sep                   mayar                   We apologize for the inconvenience caused.           12:28 PM, 18th Sep                   mayar                   Kindly return the item           12:29 PM, 18th Sep                     hi                    This is 3 pack .. i get only one           12:29 PM, 18th Sep                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/bh/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any centrepoint store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoint store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:30 PM, 18th Sep                   mayar                   Is there anything else i can help you with?            12:30 PM, 18th Sep                     hi                    Thank you           12:32 PM, 18th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:32 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116007