Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 17 Sep 2021 16:14:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504147844            07:54 PM, 17th Sep                     hi                    hi i I recieved my order today but there ste two main problems           07:56 PM, 17th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:57 PM, 17th Sep                     hi                    1. the diapers packaging is dirty. 2. the love to dream swaddle that i got is not the same advertised on babyshop website. the one in the website has removable hands           07:57 PM, 17th Sep                     hi                    hi i I recieved my order today but there ste two main problems           07:57 PM, 17th Sep                     hi                    i would like a refund on the whole order           07:58 PM, 17th Sep                     hi                    hello are you there?           07:59 PM, 17th Sep                   mayar                   Thank you for providing us with this details            08:01 PM, 17th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           08:01 PM, 17th Sep                     hi                    ok           08:01 PM, 17th Sep                   mayar                   Could you please share your order number so that I can assist you further?           08:04 PM, 17th Sep                     hi                    9502117174           08:05 PM, 17th Sep                   mayar                   Do you want to return 2 items           08:07 PM, 17th Sep                   mayar                   ?           08:07 PM, 17th Sep                     hi                    no the whole order           08:07 PM, 17th Sep                   mayar                   In the meantime, an exchange is not available at https://www.babyshopstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any  babyshop store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any babyshop store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:08 PM, 17th Sep                   mayar                   Is there anything else i can help you with?            08:08 PM, 17th Sep                     hi                    im confused           08:10 PM, 17th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:10 PM, 17th Sep                     hi                    in letting you know that i want the whole order to be returnee           08:10 PM, 17th Sep                   mayar                   How may i help you ?           08:10 PM, 17th Sep                     hi                    returned           08:10 PM, 17th Sep                     hi                    as im not happy with the order quality           08:10 PM, 17th Sep                     hi                    can you please initiate a return           08:10 PM, 17th Sep                     hi                    you can even raise a complaint           08:11 PM, 17th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           08:12 PM, 17th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           08:12 PM, 17th Sep                   mayar                   A return request has been created           08:12 PM, 17th Sep                   mayar                   our team will contact you in 2-5 days to collect the order           08:12 PM, 17th Sep                   mayar                   Is there anything else i can help you with?            08:12 PM, 17th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3114437