Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Sep 2021 14:12:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:46 PM, 17th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:46 PM, 17th Sep                     User                    I have placed order with wrong size how i can cancel it           05:47 PM, 17th Sep                     User                    i select size 12 and i need size 10           05:48 PM, 17th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:48 PM, 17th Sep                     User                    Yes           05:48 PM, 17th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:50 PM, 17th Sep                     User                    1602060965.           05:51 PM, 17th Sep                     User                    this is order #           05:51 PM, 17th Sep                     User                    QTY 2           05:52 PM, 17th Sep                   mayar                   Thank you for providing us with this details            05:53 PM, 17th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           05:53 PM, 17th Sep                     User                    Yes           05:53 PM, 17th Sep                     User                    or can i change the size !?           05:53 PM, 17th Sep                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:54 PM, 17th Sep                     User                    I need to cancel or change the size to 10           05:54 PM, 17th Sep                   mayar                   Is there anything else i can help you with?            05:54 PM, 17th Sep                     User                    Can u check if size 10 is available ??           05:55 PM, 17th Sep                     User                    I have tried to order it but i can not           05:55 PM, 17th Sep                   mayar                   Yes it is available           05:57 PM, 17th Sep                     User                    In which brand in alseeb           05:57 PM, 17th Sep                     User                    !?           05:57 PM, 17th Sep                   mayar                   In the same brand           05:58 PM, 17th Sep                   mayar                   this is name of the item Solid High-Rise Mom Jeans with Paper Bag Waist and Pockets           05:59 PM, 17th Sep                   mayar                   Is there anything else i can help you with?            05:59 PM, 17th Sep                     User                    But i have tried to order before and the order was cancel it !!           06:00 PM, 17th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           06:01 PM, 17th Sep                     User                    I will try           06:01 PM, 17th Sep                   mayar                   We will  do our best and We will update our website           06:01 PM, 17th Sep                   mayar                   Is there anything else i can help you with?            06:01 PM, 17th Sep                     User                    is there any #           06:01 PM, 17th Sep                     User                    can we contact u !           06:02 PM, 17th Sep                   mayar                   You can contact us on 800-62966           06:04 PM, 17th Sep                   mayar                   Is there anything else i can help you with?            06:04 PM, 17th Sep                     User                    This # is not contacted           06:05 PM, 17th Sep                     User                    I have placed the order for same items Qty 2 order # 1602462482 please don't cancel  it           06:06 PM, 17th Sep                   mayar                   The order can be canceled or you can recessive it then return the item           06:09 PM, 17th Sep                   mayar                   Is there anything else i can help you with?            06:09 PM, 17th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3114069