Subject: Ticket Assigned - Conversation with marwa
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Sep 2021 13:42:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa marwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa Bot:  Hi Marwa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507017759            05:37 PM, 17th Sep                   mayar                   Hi Marwa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:37 PM, 17th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:37 PM, 17th Sep                     marwa                    9502239194           05:38 PM, 17th Sep                     marwa                    I just wanted to ask if you have an exchange policy           05:39 PM, 17th Sep                   mayar                   For sorry we do not have exchange policy           05:40 PM, 17th Sep                   mayar                   The items can be returned only           05:41 PM, 17th Sep                   mayar                   Is there anything else i can help you with?            05:41 PM, 17th Sep                     marwa                    Thank you that’s all           05:41 PM, 17th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:41 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3113962