Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 14:31:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9502226579 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529877009            06:15 PM, 16th Sep                     hi                    Anyone there????           06:16 PM, 16th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:17 PM, 16th Sep                     hi                    Hi           06:17 PM, 16th Sep                     hi                    I placed one order           06:17 PM, 16th Sep                     hi                    Now i see a mail with 4 orders           06:17 PM, 16th Sep                     hi                    All with payment processing           06:18 PM, 16th Sep                     hi                    Though i was charged for one order only           06:18 PM, 16th Sep                     hi                    Are u there??           06:18 PM, 16th Sep                     hi                    ??           06:19 PM, 16th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9502226536 / 9502226551 /9502226563) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9502226579).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            06:22 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            06:22 PM, 16th Sep                     hi                    I want to know           06:24 PM, 16th Sep                     hi                    How many orders placed           06:24 PM, 16th Sep                     hi                    I hope i dont place the other orders           06:24 PM, 16th Sep                   mayar                   only one           06:24 PM, 16th Sep                     hi                    Ok thanks           06:24 PM, 16th Sep                     hi                    It says payment processing           06:24 PM, 16th Sep                     hi                    For the other orders           06:24 PM, 16th Sep                     hi                    Will i be charged           06:25 PM, 16th Sep                   mayar                   The order was placed only once           06:26 PM, 16th Sep                   mayar                   If you think that the amount was deducted more than 1 time share your bank statement           06:28 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            06:28 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:31 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3111188