Subject: Ticket Assigned - Conversation with jackie
From: Mothercare-BAH <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 13:02:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jackie jackie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jackie Bot:  Hi Jackie ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  07802802629            04:24 PM, 16th Sep                   mayar                   Hi Jackie,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:25 PM, 16th Sep                     jackie                    Please can you check if I still able to use three gift cards I have           04:26 PM, 16th Sep                   mayar                   Kindly share a screenshot           04:27 PM, 16th Sep                   mayar                   of that gift cards           04:27 PM, 16th Sep                     jackie                    6331130273587167080           04:28 PM, 16th Sep                     jackie                    6331130105351900553           04:28 PM, 16th Sep                     jackie                    6331130272162750872           04:28 PM, 16th Sep                     jackie                    6331130271247583209           04:30 PM, 16th Sep                   mayar                   Do you have its Pin codes?           04:30 PM, 16th Sep                     jackie                    6331130273587167080 - 5404           04:31 PM, 16th Sep                     jackie                    6331130105351900553- 9107           04:31 PM, 16th Sep                     jackie                    6331130272162750872- 2304           04:31 PM, 16th Sep                     jackie                    6331130271247583209- 9337           04:32 PM, 16th Sep                   mayar                   Gift card number is not right           04:32 PM, 16th Sep                     jackie                    which ones?           04:33 PM, 16th Sep                   mayar                   All of them           04:33 PM, 16th Sep                   mayar                   Kindly check again           04:33 PM, 16th Sep                     jackie                    6331130271247583209 - 9337           04:34 PM, 16th Sep                     jackie                    6331130105351900553 - 9107           04:34 PM, 16th Sep                     jackie                    6331130273587167080 - 5404           04:34 PM, 16th Sep                     jackie                    6331130272162750872 2304           04:35 PM, 16th Sep                   mayar                   Gist number should include 25 digits           04:38 PM, 16th Sep                   mayar                   not 20           04:38 PM, 16th Sep                   mayar                   Kindly check again           04:38 PM, 16th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:38 PM, 16th Sep                     jackie                    what i have provided you with is what is on the cards           04:39 PM, 16th Sep                   mayar                   Kindly share a screenshot of that cards           04:39 PM, 16th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:41 PM, 16th Sep                     jackie                    yes           04:41 PM, 16th Sep                     jackie                    i am getting a photo           04:42 PM, 16th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:45 PM, 16th Sep                     jackie                             04:45 PM, 16th Sep                   mayar                   Did you get it from the store ?           04:50 PM, 16th Sep                     jackie                    They were gifted           04:51 PM, 16th Sep                   mayar                   Did you get it from the store ?           04:53 PM, 16th Sep                     jackie                    No - they were given to me as a gift so I dont know if they were from the store.           04:53 PM, 16th Sep                   mayar                   This cards can be only used in thew store           04:56 PM, 16th Sep                   mayar                   It can not be used online           04:56 PM, 16th Sep                   mayar                   Online Gift number should include 25 digits           04:56 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            04:56 PM, 16th Sep                     jackie                    So I can not use these           04:57 PM, 16th Sep                   mayar                   You can use it in the store           04:57 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            04:59 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:01 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3110785