Subject: Ticket Assigned - Conversation with anna
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 12:39:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anna anna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anna Bot:  Hi Anna ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551295483            04:21 PM, 16th Sep                   mayar                   Hi Anna ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:21 PM, 16th Sep                     anna                    hi           04:22 PM, 16th Sep                   mayar                   Could you please share your order number so that I can assist you further?           04:22 PM, 16th Sep                     anna                    i would like to ask how to change my order.. coz i choose a wrong size           04:22 PM, 16th Sep                     anna                    9501973850 order number           04:23 PM, 16th Sep                     anna                    hello           04:25 PM, 16th Sep                     anna                             04:26 PM, 16th Sep                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  Max store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:27 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            04:27 PM, 16th Sep                     anna                    or possible to visit any max store and possible to change the size?           04:29 PM, 16th Sep                     anna                    i already place the return process. but i dont want to return and then refund.. i meed to change only the size           04:30 PM, 16th Sep                     anna                    is there any option i can do this?           04:30 PM, 16th Sep                   mayar                   You can return it in the store           04:31 PM, 16th Sep                   mayar                   But the amount will be refunded whiten 7-14 days           04:31 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            04:31 PM, 16th Sep                     anna                    i said, i will return and change the size.. not for refund           04:32 PM, 16th Sep                     anna                    is that possible if i visit the store?           04:32 PM, 16th Sep                   mayar                   For sorry we do not have  exchange policy           04:36 PM, 16th Sep                   mayar                   The item can be returned only           04:37 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            04:37 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:39 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3110680