Subject: Ticket Assigned - Conversation with april frago
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 12:10:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with april frago april frago                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  april frago Bot:  Hi April Frago ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  562667963            03:55 PM, 16th Sep                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:55 PM, 16th Sep                   mayar                   Could you please share your order number so that I can assist you further?           03:55 PM, 16th Sep                     april frago                    Wait il check           03:56 PM, 16th Sep                     april frago                    Its 9501763549           03:58 PM, 16th Sep                     april frago                    Hello           03:58 PM, 16th Sep                     april frago                    I ordered ombre dyed planter with stand. But only the stand was delivered           03:59 PM, 16th Sep                     april frago                             03:59 PM, 16th Sep                     april frago                             04:00 PM, 16th Sep                   mayar                   Thank you for providing us with this details            04:00 PM, 16th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           04:00 PM, 16th Sep                     april frago                    Ok           04:00 PM, 16th Sep                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any MAx store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:01 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            04:01 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:04 PM, 16th Sep                     april frago                    What           04:04 PM, 16th Sep                     april frago                    How was it resolved           04:04 PM, 16th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           04:04 PM, 16th Sep                   mayar                   Kindly return the item           04:04 PM, 16th Sep                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any MAx store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:05 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            04:05 PM, 16th Sep                     april frago                    This is so incovenient on my part           04:06 PM, 16th Sep                     april frago                    Coz i am in ruwais           04:06 PM, 16th Sep                     april frago                    Do you mean i will have to go to abu dhabi just to return this item           04:06 PM, 16th Sep                     april frago                    Why dint you just send the pot instead           04:06 PM, 16th Sep                     april frago                    The ombre dyed planter           04:07 PM, 16th Sep                     april frago                    Just send me the item missing coz i dnt want to go through all the hassle just to return this item           04:07 PM, 16th Sep                   mayar                   We can create a return request for you           04:09 PM, 16th Sep                   mayar                   Our team will collect it whiten 3-5 days           04:09 PM, 16th Sep                     april frago                    Ok thats better           04:09 PM, 16th Sep                     april frago                    Thanks           04:09 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            04:10 PM, 16th Sep                     april frago                    Thats all           04:10 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 16th Sep                     april frago                    Thanks           04:10 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3110554