Subject: Ticket Assigned - Conversation with myra
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 11:43:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with myra myra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  myra Bot:  Hi Myra ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9502147518 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567884248            03:18 PM, 16th Sep                     myra                    Please I would like to request if i can pick up today at 7pm my order in Mall of Emirates?           03:18 PM, 16th Sep                   mayar                   Hi Myra,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:18 PM, 16th Sep                     myra                    Hi           03:19 PM, 16th Sep                     myra                    I would like to request if i can collect my order today at 7pm?           03:19 PM, 16th Sep                     myra                    Mall of Emirates Location           03:19 PM, 16th Sep                   mayar                   It takes 2-3 days to be ready at the store           03:21 PM, 16th Sep                   mayar                   Our team will contact you once the order is ready           03:21 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            03:22 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 PM, 16th Sep                     myra                    If that is the case           03:24 PM, 16th Sep                     myra                    I will cancel           03:24 PM, 16th Sep                     myra                    I thought i can collect anytime           03:24 PM, 16th Sep                     myra                    Please cancel my order           03:25 PM, 16th Sep                   mayar                   For sorry it can not be canceled now           03:25 PM, 16th Sep                     myra                    Why?           03:26 PM, 16th Sep                     myra                    I thought i can collect anytime           03:26 PM, 16th Sep                     myra                    So i want to cancel           03:26 PM, 16th Sep                     myra                    I cannot get the item today so i will cancel what is the use that option for collect its also the same for delivery           03:28 PM, 16th Sep                     myra                    Useless           03:28 PM, 16th Sep                     myra                    Cancel now           03:28 PM, 16th Sep                     myra                    I dont want the item. Refund my money           03:28 PM, 16th Sep                   mayar                   For sorry it can not be canceled now           03:32 PM, 16th Sep                     myra                    Why?           03:32 PM, 16th Sep                   mayar                   It will be cancelled automatically after 14 days           03:32 PM, 16th Sep                   mayar                   sorry for the late replay           03:33 PM, 16th Sep                     myra                    My question why????           03:33 PM, 16th Sep                     myra                    So you will never help me           03:33 PM, 16th Sep                     myra                    You just suggest like that           03:33 PM, 16th Sep                     myra                    Without any help           03:33 PM, 16th Sep                   mayar                   The order is under process so it can not be canceled now           03:33 PM, 16th Sep                     myra                    Like I said i want the item today but your response is not helpful           03:34 PM, 16th Sep                     myra                    You are not effective in customer support           03:34 PM, 16th Sep                     myra                    You are not helping at all           03:34 PM, 16th Sep                     myra                    Why i cannot collect today?           03:34 PM, 16th Sep                     myra                    If you cannot provide me the order now so return my money now           03:35 PM, 16th Sep                     myra                    Your reply is super late. Unresponsive           03:35 PM, 16th Sep                   mayar                   It takes 2-3 days to be ready at the store           03:35 PM, 16th Sep                     myra                    So why you did not right it there???!!!!!           03:36 PM, 16th Sep                   mayar                   That is why it can not be collected today           03:36 PM, 16th Sep                     myra                    You just mention to collect and choose the shop           03:36 PM, 16th Sep                     myra                    I will cancel           03:36 PM, 16th Sep                     myra                    And return my money           03:36 PM, 16th Sep                     myra                    Im working before in sales, in this case there is a solution but in your side no solution at ALL!!!!           03:37 PM, 16th Sep                   mayar                   It is mentioned on our website that order in  UAE takes 2-3 days to be delivered           03:37 PM, 16th Sep                     myra                    Mayar, you are not helpful at all as customer support           03:38 PM, 16th Sep                     myra                    !!!!!           03:38 PM, 16th Sep                   mayar                   We sincerely apologize for any inconvenience caused, but this is our policy , we have to follow it           03:38 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            03:40 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3110434