Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 11:20:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation nabeelmohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nabeelmohamed Bot:  Hi Nabeelmohamed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7301765819 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97366753617            03:08 PM, 16th Sep                   mayar                   Hi Nabeelmohamed ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:11 PM, 16th Sep                     nabeelmohamed                    7301765819 they said they would deliver yesterday           03:11 PM, 16th Sep                   mayar                   Thank you for providing us with this details            03:13 PM, 16th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           03:13 PM, 16th Sep                     nabeelmohamed                    Sure           03:14 PM, 16th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97366753617)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:14 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            03:14 PM, 16th Sep                     nabeelmohamed                    Ask them to contact me on 66753617           03:16 PM, 16th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:17 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            03:17 PM, 16th Sep                     nabeelmohamed                    Nothing           03:18 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:20 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3110322