Subject: Ticket Assigned - Conversation with pearly rose casio
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 10:54:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pearly rose casio pearly rose casio                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pearly rose casio Bot:  Hi Pearly Rose Casio ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7301784070 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336336774            02:34 PM, 16th Sep                   mayar                   Hi Pearly  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:34 PM, 16th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97336336774)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:36 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            02:36 PM, 16th Sep                     pearly rose casio                    Hi.. I supposed to receive my order yesterday but the delivery man did not come to my home.. then when I’m tracking my order yesterday then they put it costumer not response but no one call me yesterday           02:37 PM, 16th Sep                     pearly rose casio                    I just want to know when it will be my order will come           02:37 PM, 16th Sep                     pearly rose casio                    Because I can’t tract it now           02:37 PM, 16th Sep                   mayar                   Is this your right number (+97336336774) ?           02:37 PM, 16th Sep                     pearly rose casio                    Yes           02:38 PM, 16th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           02:38 PM, 16th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:38 PM, 16th Sep                   mayar                   Is there anything else i can help you with?            02:38 PM, 16th Sep                     pearly rose casio                    No. That’s all.           02:39 PM, 16th Sep                     pearly rose casio                    Just please let me notify when it will be the day for delivery           02:40 PM, 16th Sep                     pearly rose casio                    Thank you           02:40 PM, 16th Sep                   mayar                   Our team will contact you before delivering it           02:51 PM, 16th Sep                   mayar                   Is there anything else i can help you with?           02:51 PM, 16th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:53 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3110187